Hennie Bester, MD of Gauteng Piling
Q: What prompted you to take on a business coach?
A: Hennie: The company was going through a lean patch. The comment that a fish rots from the head made me realise that I needed help.
Q: Why did you choose Greg Mason as your coach?
A: Hennie: We had a very good kick off and introduction meeting. I liked his style and personality and was intrigued by what he could offer.
Q: How has coaching helped you personally?
A: Hennie: Coaching has changed my behaviour which was the biggest stumbling block. I realised that my attitude and way of communication was an obstacle to business growth. It was all about doing things my way and not the team’s way. I am now a much better listener than the talker I used to be. And by changing my behaviour, my team’s behaviour changed.
Q: How has coaching benefitted the business?
A: Hennie: Through coaching, we went back to the basics and all focused on the same outcome as a team. There were still many challenges, but at least I recognised the challenges and had ways to solve them. Our turnover increased by 30%. The main measures that contributed to this were our increased focus on cost and streamlining of processes. Our focus on core business, our strong points and measuring our inputs and actual productions on site increased our profits from a substantial loss in the year prior to a decent profit the next year, despite the fact that we dropped our margins to be more competitive. This turnaround is mostly attributed to testing and measuring everything and holding team members accountable for their work.