So, here we are, almost wrapping up the third month of 2018 and this year has not been short of surprises for South Africans. The one topic that is still top of mind for most people and businesses is the 1% VAT increase that will be implemented from the 1st of April. It’s a bitter
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Customer service Archives - bizHQ
March 23, 2018
December 1, 2017
Communication is the Response You Get
I have a theory that most of the stresses and challenges we face on a daily basis can be attributed to poor communication. Failed marriages, teenage-parent tensions, grumpy customers, disgruntled employees, frustrated employers, unreliable suppliers. Most of these situations can be avoided with effective communication skills. The challenge is that communication is one of the
November 24, 2017
Better Systems. Better Efficiency. Better Profit.
Am I the only one who stands in a queue at Home Affairs or the Licencing Department shaking my head and thinking of ways to streamline what is so clearly an inefficient process? No one knows where to go, what forms to fill in, what documents to bring with them, or how long it is
November 10, 2017
Promises, Promises
Making promises you can’t keep is a cardinal sin. It is one of the biggest mistakes people make in business, and yet it is rife! “The project will be completed by the end of the month.” “I will make payment today.” “I will come back to you with an answer by Tuesday.” “My forecast is
October 6, 2017
12 Building Blocks for a Better Business
We are into our 10th year of business and executive coaching, and while no two clients have been the same, there are recurring themes and trends that we deal with across the board to help businesses get to the next level. In my opinion, there are 12 core concepts that business owners need to master
July 28, 2017
Big Companies Need Small Company Mentality & Visa Versa
One of the disadvantages of small companies is that they lack big company mentality. Oddly enough one of the disadvantages of big companies is that they lack small company mentality! Let’s unpack this notion. Small companies have a number of advantages over large corporates. They are much nimbler and can respond quickly to client issues
July 21, 2017
The True Cost of Discounting
Perhaps it’s a sign of tough times. Perhaps it’s because consumers and clients have become conditioned to ask for discounts. But unless your business is based in Patpong Night Market in Bangkok and you are selling imitation Louis Vuitton handbags that cost you next to nothing to make in the first place, discounting can have
March 17, 2017
Feedback: You Don’t Know What You Don’t Know
They say ignorance is bliss, and what you don’t know can’t hurt you. But when your aim is to successfully grow your business, your biggest stumbling block could be your unconscious incompetence! The more experienced we get in business, the more we think we know everything and have all the answers. This comfort zone is
February 17, 2017
HAVE THOSE TOUGH CONVERSATIONS
In my line of work I meet a lot of people who have challenges in their businesses. Let’s face it… who doesn’t? It’s the nature of the beast and it’s unrealistic to think everything is always going to run smoothly. While some of my advice relates to financial processes, operational direction, strategy and planning, I
September 30, 2016
Do Something Different. Because Different is Good
We live in a world that focuses on structure, conformity and norms, yet our greatest memories, achievements and legacies are created when we do something spontaneous, extraordinary and abnormal – something different. Why is it then that we are so conditioned to fit in, conform, do things by the book, and stick to a regular