It’s almost the end of the first term of school for our kids. As parents, we are eagerly awaiting the reports on their performance so far this year. The children know that what they have achieved will be documented and submitted to their parents, and they will be rewarded, praised or reprimanded accordingly. The knowledge
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Systems and processes Archives - bizHQ
April 6, 2018
March 23, 2018
The Four Fatal Sins of Customer Service
So, here we are, almost wrapping up the third month of 2018 and this year has not been short of surprises for South Africans. The one topic that is still top of mind for most people and businesses is the 1% VAT increase that will be implemented from the 1st of April. It’s a bitter
March 16, 2018
Overcoming Business Disabilities
I have been humbled this week, firstly watching the PyeongChang 2018 Winter Paralympic events, and then reflecting on the passing of one of the most incredible minds, Stephen Hawking. The common theme in these two events is overcoming adversity and not allowing disabilities to hold you back from achieving great things. It’s been a reminder
February 23, 2018
A State of the Nation Address for your Business
It’s been a tumultuous two weeks in South African politics. Zuma being recalled, the appointment of a new President of the country, an inspired and positive State of the Nation Address (SONA) and then being brought back down to earth with a budget speech that reminds us of the real state of the nation. SONA
February 2, 2018
Turning your Business Focus on its Head
Have you ever noticed that when you do a word search or a puzzle that has you stumped, if you turn it around and look at it upside down, the words or puzzle pieces suddenly jump out and bite you? Looking at things from a different perspective is often the key to finding a solution.
January 26, 2018
Distractions in Business
We have a new kitten in the family. It’s a problem, and the little ball of fluff and its antics have been the centre of attention in the office for the last 2 weeks, and productivity has declined. While “kittens” are not found on the list of most common office distractions, there are many other
January 19, 2018
New Year, New Habits
A new year is a good time to break old habits and introduce new ones. A fresh start, new approaches, and resolutions to do things better than last year. Planning and Budgeting Everyone trickles back to work at different times in the new year. We slowly ease our way back into the swing of things
December 8, 2017
Year End Reflections
We are on the downhill slippery slope to the end of the year… restaurants are bulging at the seams with company Christmas parties and everyone is counting the days to the end of what appears to have been a challenging year for most. While many companies haven’t shot the lights out this year, it’s interesting
November 24, 2017
Better Systems. Better Efficiency. Better Profit.
Am I the only one who stands in a queue at Home Affairs or the Licencing Department shaking my head and thinking of ways to streamline what is so clearly an inefficient process? No one knows where to go, what forms to fill in, what documents to bring with them, or how long it is
November 10, 2017
Promises, Promises
Making promises you can’t keep is a cardinal sin. It is one of the biggest mistakes people make in business, and yet it is rife! “The project will be completed by the end of the month.” “I will make payment today.” “I will come back to you with an answer by Tuesday.” “My forecast is